Customer service

The Track & Trace code of the package only works after the package has been scanned in the distribution center. In most cases this only happens after 22:00 in the evening, it can also happen that the Track & Trace code only works the next morning after 08:00.

We aim to dispatch orders on workdays before 4 p.m. the same day. Orders placed on Saturday or Sunday will be shipped on Monday. Delivery by parcel service is done from Monday to Saturday.

Have you checked the Track and Trace code and it appears that something is wrong with your package? Please contact us via the contact form or send us a message. It is also possible that mail is delayed. Unfortunately we have no influence on this.

As soon as we have shipped your order, you will receive a shipping confirmation with a track and trace code. If you have not yet received this, your order has not yet been shipped. We ship orders on working days from Monday to Friday until 4:00 PM.

Orders that we receive on Saturday & Sunday are shipped on Monday.

We can change a delivery address for you as long as you have not received an email from us with a Track & Trace code. Please contact customer service for this.

Do you have an account with us, are you moving and do you want to report a permanent change of address? You can do this by logging into the website and changing your personal details. This is the fastest method to adjust your data.

Feedback is always welcome. Contact us via the contact form, or send us a message so we can deal with this as soon as possible

You can easily order via the webshop in a few steps.

1. Select products
   First search for the products you want to buy (all prices are shown incl. VAT). Do you need help choosing? contact customer service for personal advice.

Place the products in your digital shopping cart via the green button. You can now continue shopping or go to your shopping cart to order.

2. login
Do you have an account? If you log in to your AlwaysPrepared account, ordering will be much faster.
No account yet? You can also order without an account, but we will still need your details. We recommend that you create an account so that you can pay faster and you can view your shopping cart from anywhere.

3. Choose shipping method

Choose how you want to receive your product.

4. Check and pay
Choose one of the payment option Check if everything is correct what it says
Payment, as soon as your payment has been completed you will receive a confirmation of your order.

As long as your order has not yet been shipped, it is possible to change it. Please contact customer service for this. If you want to cancel the order, the purchase amount will be refunded to your account within five working days.

We offer 12 different payment options at Always Prepared

For your security, our system sometimes blocks payments if the details entered are not completely correct. If your payment is being declined, please make sure you are entering your details exactly as they are written on your payment card. If the issue still persists, please use PayPal (you don't need to have an account and can still pay by card). Or you can contact your bank to solve the issue.

If you have returned something to Always Prepared or canceled an order, we will refund the amount via the payment method you selected during the ordering process.

It takes at least 5 working days before the money is back in your account. Please note: the sender of the refund may also be Ingenico. Have you not received anything after 5 working days? Please contact customer service.

When we start working with your package in our warehouse, you will receive a confirmation by e-mail. It is possible that your product has already arrived in our warehouse according to the Track & Trace code, but that you have not yet received confirmation of receipt from us. It can take up to 5 working days before we process your return.

Have you asked a question via the return form? Then we will contact you as soon as possible.

You can also see via your AlwaysPrepared Account under the heading My purchases whether we have refunded the returned items.

Both with a collar or for a harness, it should not be too tight and you should have at least two fingers clearance. Both should be handled appropriately. Good training is very important here.

The bust size is measured at the widest point of the chest, directly behind the front legs. To make the dog harness sit comfortably, keep an extra 2 cm (2 fingers). You can read the chest size of your dog when purchasing a relevant dog harness in the size table.

Measuring is knowing. To make sure that you order the right size for your dog, it is important to measure the animal properly. We are happy to give you tips on how to best measure your pet. Use a tape measure to make sure you have the exact measurements. It is best to measure your pet from a standing position on a stable surface.

collar

A collar is an essential accessory for dogs. For a collar, measure the circumference of the animal's neck. Keep in mind that the collar must be comfortable.

How to determine the right size:

Use a tape measure to measure the neck size of the animal. Measure the circumference of the neck or widest part, close to the shoulders.

A collar should be comfortable at all times. When measuring the neck circumference, place 2 fingers between the neck and the measuring tape to make sure that the collar you purchase will not be too small.

armor
It is important that a harness is a safe and pleasant piece of clothing for your pet. The animal must still have sufficient freedom of movement when wearing the garment. When purchasing a harness, you should measure the neck and chest size of your pet.

neck circumference
How to determine the right size:

For the safety of the animal, a harness or harness hangs at a lower position in the neck than a collar. Therefore, place the tape measure at the top of the sternum and run it up along the shoulder blades to measure a good fit.

Chest size
How to determine the right size:

To measure the circumference of the chest, it is important that you measure the widest part, just behind the shoulders.

For an optimal fit, leave enough slack on the tape measure. When measuring the chest circumference, therefore, place 2 fingers between the chest and the tape measure to make sure that the harness or harness you purchase is not too small.

Back length
How to determine the right size:

Back length is the distance from the neck to the base of the tail. To measure this section, place the beginning of the tape measure at the nape of the neck, then run it down to the part where the tail attaches to the body.

Always Prepared harnesses are machine washable, but try to hand wash them first. If you wash in the machine, use only the 'gentle' program WITHOUT spin. DO NOT use cleaners or other solvents such as bleach or degreaser. Use ONLY mild soap.

We recommend that you wash the product by hand with mild soap, rinse well and let it air-dry. Putting it in a washer/dryer can shorten its lifespan.

The front clip changes the point of leverage. The leash is attached to the front of the dog, if they pull it has the effect that the leash gives a tug on their chest to the side, turning the dog towards you and preventing them from moving forward. So when they pull, they flip. And when they turn around, they don't move forward and that's where they want to go and why they pull.